On Wednesday, T-Mobile said it had discovered the root cause of the outages on Tuesday: a software glitch.

The explanation was posted on T-Mobile’s support forums at 3:30 PM PT on Wednesday. T-Mobile also reconfirmed in a separate message, posted earlier at 9:30 AM PT, that it had restored service to all customers, including voice, text, and picture messaging.

Some users, however, said they were still without service, and took to T-Mobile’s support forums to prove it. “Really guys? Seriously? 4pm PST I wasn’t receiving messages. 4:44PST I wasn’t receiving messages,” “stevenjcarney” wrote. “My friends boyfriend is also not receiving messages. This is not fixed. FIX IT.” Continue reading →